What to put in your e-mail
- What happened, and what you expected to happen.
- Roughly when it happened, and which city and restaurant you were in.
- A screenshot, if you can.
- Your Support ID, from Settings → SUPPORT INFO. SEND FEEDBACK adds it for you.
- For a purchase: the item, and the order ID from Apple’s receipt e-mail.
Your progress lives on your iPhone
BerryVille has no account and no server. Your progress is saved on your iPhone, so we cannot see it, restore it or move it for you.
- Deleting the game deletes your progress.
- Your progress is part of your iPhone’s own backup (iCloud Backup, or a backup on a computer). Setting up a new iPhone from that backup should bring it along.
Restore purchases Where the game offers purchases
Things you keep forever, such as No Ads, a pal or an outfit set, come back on any iPhone signed in with the same Apple Account:
- Open Settings (the cog on the wooden sign).
- Tap RESTORE PURCHASES. You also find it at the bottom of the Shop’s Boutique.
Gems are added once and are not restored.
Refunds: Apple handles every payment, so refunds are asked for from Apple at reportaproblem.apple.com. We cannot refund App Store purchases ourselves.
Report an advert Where the game shows videos
If an advert seemed wrong, especially for children, open Settings → SUPPORT INFO → REPORT AN AD. It copies the details of your last videos. Paste them into an e-mail to us.
Questions
Do I need an account or the internet?
No account, ever. The game plays offline. Videos, where the game offers them, need a connection.
I deleted the game, or lost my iPhone. Can you bring my progress back?
We keep no copy of your progress, so we cannot. If your iPhone was backed up, setting up an iPhone from that backup should bring it back.
A video gave me nothing.
A reward comes only after a whole video. If you watched it all, e-mail us with the time and your Support ID.
I bought something and it did not arrive.
Close the game, open it again and wait a moment. Then tap RESTORE PURCHASES in Settings. Still missing? E-mail us with the order ID from Apple’s receipt and your Support ID.
How do I delete my data?
Delete the game: everything it keeps is on your iPhone. If you e-mailed us, ask and we delete your e-mails. See the privacy policy.